We can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
If there are any unanswered phone calls, we can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.
Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent, or group of agents and that they are receiving relevant information through customized messages.
Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
Customer service is the backbone to the success of every business. Our Contact knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. Our outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns.
Our Contact’s Call Management System (CMS) IT solutions enables contact center companies to efficiently manage inbound and outbound calls and to monitor and analyze every activity and information for the improvement of business processes.
Specifically designed for contact center businesses with high call volume and complex call center operations, our Contact’s CMS IT solutions helps businesses identify operational contact center issues and immediately resolve them.
Back office processing eats up a lot of time and resources for contact centers. Spiraling volumes of data consume operations and personnel, causing major delays. When not addressed properly, these delays pile up and may become a bottomless pit of work waiting to be processed. It’s not a good situation for any contact center.
One way of keeping things on track and avoiding that bottomless pit is through outsourcing back office support services, one of the safest and most effective solutions you can invest in. What’s more, with today’s advances in technology, back office support is that much more accessible to small and medium-sized businesses.
Makes possible audio and video communication to work inside web pages by allowing direct peer-to-peer communication, eliminating the need to install plugins or download native apps. We’ve implemented this technology in our Contact Center infrastructure, so now you are free from installing softphones or any other third-party tools for each agent. That means installing a new agent’s workplace as fast as logging into the system.
Automate your messaging and voice communication with the innovative automation tool. It saves time and the agent’s attention by managing routine things like request qualification, getting initial info from incoming calls or chats, and forwarding it to the respective queue or support agent.
Customer service plays an important role in business. Having an excellent customer service not only improves a company’s image, but also builds customer loyalty and drives sales. And as competition in business gets stiffer each day, customer support outsourcing can be a strategic asset that will serve as your competitive edge among thousands of companies out there.
Whether you’re a small or a multi-national company, you need to have a well-established and highly competitive customer service base and hiring a reputable call center outsourcing company such as Infinit Contact is a way to achieve gratifying customer service.
Having our Contact as your call center outsourcing company can increase the quality, performance, and productivity of your business. We have call center outsourcing solutions from Inbound and Outbound Services, to Social Media and Call Management System, and Back Office and Data Entry that can be tailored to your specific requirements and can help you have a streamlined contact center.
Our Contact understands that you have to be there for your customers whenever they need you, day or night. We are available 24/7 to take care of them and have trained our people to speak in your brand’s voice and maintain values when communicating with your customers. We have competent call center outsourcing agents equipped to communicate with you and your customers in a personal yet professional manner resulting to better customer relationship. As we handle your contact center necessities, you will be able to focus on your core business.
Since our inbound call center agents will be at the front-end of your business, we make sure that they receive extensive training to maintain, upgrade and update their skill sets. Our Contact also implements a performance management system that includes tracking performances on a daily basis in order to align agents with your unique call center outsourcing requirements. In accordance to our high quality objectives, we will continually coordinate with you to improve our job. With this, our Contact has gained a reputation as a world-class outsourcing company committed to excellence.
We has also invested on a robust and flexible technological infrastructure that will support our call center outsourcing services. To guarantee no downtime or disruptions in operations, we regularly maintain our state-of-the-art facilities. Furthermore, we are committed to uphold our client’s trust by certifying that every bit of information is secured and kept confidential as attested to by ISO 27001:20015 ISMS system. We also have complete and controlled access to our facilities to minimize risk of unauthorized forces.
Whether you have 2 support representatives or 200, our smart Interactive Voice Response makes it easy to route calls to the right people or departments at the right time. Choose from various criteria like language preference, Product, Location, or other and build your IVR routing tree with consulting and support from our team.
Our solutions can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.